Wizons (“We,” “us,” or “our”) strives to deliver high-quality IT Services to our clients. However, due to the nature of our work, we generally do not offer refunds. This policy outlines the limited circumstances under which a refund may be considered.
1. Project Cancellation by Client
- If you choose to cancel the project before it is completed, no refund will be issued for services already rendered.
- You will be responsible for any outstanding fees associated with the completed work.
2. Project Scope Changes
- Any changes to the project scope after the initial agreement is signed may impact the final cost.
- We will provide you with a revised quote reflecting the additional work required.
- If you choose not to proceed with the revised scope, no refund will be issued for services already rendered.
3. Client-Provided Materials
- We are not responsible for delays or project failures caused by incomplete or inaccurate information or materials provided by you.
- No refunds will be issued in such cases.
4. Unforeseen Circumstances
- In rare instances, unforeseen circumstances beyond our control may prevent us from completing the project as agreed.
- In such cases, we will do our best to find a mutually agreeable solution, such as extending the deadline or providing a partial refund.
5. Exceptions
- We may consider a full or partial refund at our sole discretion in exceptional circumstances, such as a demonstrably poor quality of service that cannot be rectified.
6. Requesting a Refund
- All refund requests must be submitted in writing to [info@wizons.com] within 7 days of the alleged service issue.
- Your request should clearly explain the reason for the refund request and include any relevant documentation.
7. Refund Processing
- If a refund is approved, it will be processed within [Number] business days to the original payment method used.
8. Dispute Resolution
- Any dispute arising out of this Refund Policy will be governed by the Terms & Conditions outlined on our website.
Please Note: This Refund Policy is intended as a starting point and may not be suitable for all IT service providers. We recommend consulting with a lawyer to ensure that the Refund Policy is appropriate for your business.
By working collaboratively and maintaining open communication throughout the project, we can minimize the need for refunds and ensure a successful outcome for all parties involved.